SupportlyVA hires, trains, and manages remote support agents for growing dropshipping brands — with a dedicated manager on every account, not a freelancer you hope shows up.
We start with customer support — and grow with you into every seat a lean dropshipping team needs.
Order status, refunds, complaints, and live chat — handled in your brand voice, backed by your policies.
Tracking updates, supplier follow-ups, and return coordination so nothing falls between the cracks.
Tell us the role and the tools — we source, vet, and place the right person, then manage them for you.
Role, tools, hours, and the skills that matter to you — we build a profile for the position, not just a job post.
Candidates are screened and tested against your requirements before you ever see a profile.
Your agent learns your product catalog, policies, and tools under a SupportlyVA manager — not on your dime.
A dedicated manager tracks performance and joins your check-ins, so you always know how the account is doing.
Someone accountable for quality shows up to your check-ins — not just the agent.
Sick day or turnover? We reassign and retrain, so your coverage never depends on one person.
Weekly reports on tickets, refunds, and retention — visibility without you having to chase it.
Add roles as you scale — we recruit, train, and manage each new hire the same way.
Tell us about your store and the role you're hiring for — we'll come back with a plan and a rate within a day.
hello@supportlyva.com